Privacy Policy
Summary
PRIVACY POLICY
RV CARE NETWORK LTD.
[ RVC NAVIGATOR a registered trade name of the RV Care Network Ltd. ]
Last Updated: Mar 10th, 2024.
RV Care Network Ltd. [ “RV Care” or “us” or “we” or RVC Navigator ] is committed to maintaining the confidentiality and protection of your Personal Information. This Privacy Policy explains how, and why RV Care handles and protects your Personal Information. Personal Information is any information that allows a person to be directly or indirectly identified.
1. CONSENT
We rely on your consent to collect, use, retain, and share your Personal Information with our network of RV Dealers. This Privacy Policy outlines your options, where available, to refuse or withdraw your consent.
You agree to this Privacy Policy when you:
- apply / submit / purchase a product or service;
- use our websites and app’s (‘‘the Sites”); and
- otherwise interact with us.
This Privacy Policy will apply:
- when you ask to begin a relationship with us;
- during the course of our relationship;
- and for a period of time after the end of our relationship.
We do not collect Personal Information from individuals under the age of 18 without the parent’s express written and verified consent.
2. WHY AND HOW WE COLLECT YOUR PERSONAL INFORMATION.
We need to collect certain Personal Information about you to provide us with, and our dealer members with, products and services. This may include your contact information, information about whether you are eligible for the products and services and records that reflect our overall relationship with you. We may also need other information depending on the product or service we, and or our network is providing.
Information We Collect from You
The information we may collect includes: your name; your address; your telephone number; your email address; your driver’s license, your Social Insurance Number (“SIN”) and your credit information.
Automated Information
We may through automated means collect and or aggregate information regarding your use of the Sites such as:
- Your ISP or mobile carrier, and the type of handheld or mobile device that you used; and
- Your behavior while using our site, including the time you spend on portions of the site and how you interact with various aspects of the Sites.
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to help us deliver and manage our products and services, and to administer our business. We may also use your Personal Information:
- When you express an interest in buying, or trading an RV;
- Apply for credit with one of our RV Care Dealers or one of our finance partners;
- To provide values and or offers for RVs / RV Parts & Accessories that you would like to purchase;
- To perform data analysis, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
- To deliver content [ including advertising ] correlating to your interests and browsing and usage history, both within the Sites and on other websites and applications;
- To comply with applicable legal requirements and our policies; and
- To contact you via telephone, text, or chat. We will obtain your consent to contact you when and how required by law.
4. OUR USE OF WEB BASED TOOLS
We use certain technologies and tracking tools on our websites and apps to personalize your experience. For example, we use cookies, which are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. We also use pixels, beacons, and other technologies [ ‘‘Web Based Tools” ]
Essential Web Based Tools– We use Essential Web Based tools to make certain features available to you on our websites, to help ensure the security of your online browsing experience, to detect, prevent and investigate fraud and to collect information on how you use our websites.
Non-Essential Web Based Tools – We also use non-essential web-based tools to enhance your experience with personalized content. For example, remembering your language and similar settings and presenting offers that may be of interest to you.
5. ONLINE ADVERTISING
We subscribe to Digital Advertising Alliance of Canada’s Self-Regulatory Principles for Online Behavioral Advertising. These principles promote consumer awareness and choice about how organizations use consumer information for Online Behavioral Advertising. You can learn more about the program by visiting the DAAC’s website here https://youradchoices.ca/.
Advertising Tracking – RV Care / RVC Navigator may use Web Based Tools to deliver more relevant advertising based on which ads you interact with on our websites. We only provide Personal Information to an RV Care Dealer, that was identified in your information request, on our sites.
6. LOCATION INFORMATION
When you download or use the Sites, we may, with your permission, collect physical location information that allows us to locate a specific device [ “Location Information” ].
You can decline to provide your Location Information or opt out by changing the location services settings on your mobile device. However, certain features may not function properly or at all as a result if you opt out
7. OUR WEB APP
If you use an RV Care / RVC Navigator mobile or web app, we may use your information to:
- operate the mobile / web app;
- help us understand how our users use our apps;
- authenticate you;
- keep the mobile / web app secure and prevent fraud; and
- improve our apps.
We may advertise to you. To do this, we may use your device identifier such as Apple’s Identifier for Advertiser (IDFA), or Google Advertising ID (AAID).
If you click on one of our ads, we may use Web Based tools such as your device.
App Permissions
When you download the RV Care / RVC Navigator app / web app, the app’s may ask you to consent to some permissions the first time you download the app / web app or when you access specific features in the identifier. Some of these permissions relate to how we are going to use your information.
8. PROTECTING YOUR PERSONAL INFORMATION
Security Measures
We have internal policies and security standards to help protect our systems and your Personal information against unauthorized access and use. We retain your Personal Information only as long as we need it, and we only use it for the purposes that we explain to you. Our National Network of RV Care Dealers are contractually bound to keep your Personal Information confidential and must not use it for any unauthorized purpose. Our employees must also keep your Personal Information secure.
9. DISCLOSING YOUR PERSONAL INFORMATION
Credit Applications
If you apply for credit on our Sites with our RV Care Dealers and lenders, you will need to provide your Personal Information, including your address, credit information, employment, and other financial information. We may share your application information with the dealership(s) you selected and our lenders/ financial partners so that they can process your application.
Corporate and Asset Transactions
If we sell all or substantially sell all of our business or sell or transfer all or a material part of our assets or are otherwise involved in a merger or transfer of all or a substantial part of our business, we may transfer all your Personal Information that we have collected and stored, to the party or parties involved in the transaction. We will require such providers to maintain your Personal Information confidentiality, to use it only for the purposes of the transaction and to safely destroy it once the transaction fails or when its purpose is fulfilled.
We may also disclose your Personal Information to:
RV Care Dealers and in some instances Manufacturers.
Personal Information and Data Technologies may be shared with lenders, dealers, and in some instances manufacturers, and their, who will use that Information in accordance with their own privacy policies.
Employees
Your Personal Information is accessible to our officers and employees who must access it to make the use provided for in this Policy and with which they must abide.
Other
- Protect or defend our interests and the legal rights or property of RV Care / RVC Navigator;
- Protect the rights, interests, safety, and security of users of the Sites or members of the public;
- Protect against fraud or for risk management purposes; or
- Comply with prudent legal practice as we may determine, and applicable law or legal process.
10. RETAINING AND DESTROYING YOUR PERSONAL INFORMATION
We retain your Personal Information only as long as we need it for the purposes that we collected it. Our Document Retention and Destruction Policy helps us determine the length of time it should be retained. The length of time will vary and depends upon the products or services, the sensitivity of the information, and the purposes for which we use it. We may retain your information after the end of your relationship with us.
For example, we may continue to need your information:
- for legal or regulatory purposes;
- to respond to issues that may arise at a later date;
- to support fraud prevention organizations and other risk assessments; and
- for security purposes
When we no longer need your Personal Information for these purposes we may securely destroy, delete, or erase it.
11. YOUR RIGHTS ACCESSING YOUR PERSONAL INFORMATION
Upon request, we will give you access to the information we retain about you. If we relied on information from a third party, such as a credit bureau, to make the decision, we will, where the law allows, provide you with the name and address of such third party.
Please note that we will not be able to provide information about you from our records that contain references to other persons, is subject to legal privilege, contains confidential information proprietary to RV Care, RVC Navigator, relates to an internal investigation, risk assessment or violation of law, or that cannot be disclosed for other legal reasons.
Correcting Your Personal Information
We make reasonable efforts to keep your Personal Information accurate and up to date. If your information changes, please notify us immediately so that we can make the necessary changes.
Automated Decision Making
We use various technology tools to help us serve and communicate with you and to anticipate your needs. Sometimes, the tools allow us to make decisions about you in real time because the process is fully automated. When this occurs, we may notify you in advance of the decision, for example, in the application process. We will also tell you how you can contact us to learn more about the automated decision process.
Request to Delete Personal Information
You can ask that RV Care / RVC Navigator destroy, erase, or make anonymous personal information when it is no longer required for the purposes for which it was collected by contacting our sites Privacy personnel at [email protected]
Data Portability
You have the right to request and receive your Personal Information in a structured and commonly used technological format and can also request that information to be sent to another person or entity authorized by law to collect such information.
12. WITHDRAWAL OF CONSENT
You may change or withdraw your consent to the collection, use and disclosure of your Personal Information at any time, subject to reasonable notice, by contacting our Privacy Personnel, even though that might impact your ability to register or receive a particular product or service.
If you do not want to receive marketing emails from us, you can follow the unsubscribe link provided in those emails.
If you do not want to receive interest-based advertisements, you can opt out.
You have a number of choices regarding certain Data Technologies. Most web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. You may also render some web beacons unusable by rejecting their associated cookies and disable or delete similar data used by browser add-ons, by changing the add-on’s settings or the website of the technology provider. If you choose to decline cookies or similar technologies, certain features may not function properly or at all. You may be able to adjust the use of advertising identifiers on mobile devices through the settings on your device. Finally, if you do not want to use a uniquely generated telephone number, you may choose not to call us.
13. DE-IDENTIFICATION AND ANALYTICS
We may de-identify or anonymize your Personal Information by removing identifiable information such as your name, address, date of birth and account numbers to use it for serious and legitimate purposes. It may be aggregated and used for internal business purposes such as analytics and reporting, developing, and improving our products and services, understanding, and predicting client needs and preferences, preventing and detecting fraud, identifying trends like purchasing patterns, fraud trends, or enhancing our marketing.
14. EXTERNAL LINKS
RV Care / RVC Navigator and RV Care Dealer sites include hyperlinks to external websites operated by Third Parties. We do not have any control over how they collect, use, or disclose Personal Information. Please read the third parties privacy policy to learn about its information and privacy practices.
15. PRIVACY PERSONNEL CONTACT INFORMATION
If you have any questions regarding this Privacy Policy, or if you wish to access or correct your Personal Information, please contact our Privacy Personnel.
Email: [email protected]
Mail:
RVC Privacy Personnel
777 rue de la Commune W.
Suite 230
Montreal, Quebec, H3C 1Y1
