Privacy Policy

Summary

PRIVACY POLICY

RV CARE NETWORK LTD. 

[ RVC NAVIGATOR a registered trade name of the RV Care Network Ltd. ]

 

Last Updated: Mar 10th, 2024.

 

RV Care Network Ltd.  [ “RV Care” or “us” or “we” or RVC Navigator ] is committed to maintaining the confidentiality and protection of your Personal Information. This Privacy Policy explains how, and why RV Care handles and protects your Personal Information. Personal Information is any information that allows a person to be directly or indirectly identified.

1. CONSENT

We rely on your consent to collect, use, retain, and share your Personal Information with our network of RV Dealers. This Privacy Policy outlines your options, where available, to refuse or withdraw your consent.

You agree to this Privacy Policy when you:

  • apply / submit / purchase a product or service;
  • use our websites and app’s (‘‘the Sites”); and
  • otherwise interact with us.
 

This Privacy Policy will apply:

  • when you ask to begin a relationship with us;
  • during the course of our relationship;
  • and for a period of time after the end of our relationship.
 

We do not collect Personal Information from individuals under the age of 18 without the parent’s express written and verified consent.

2. WHY AND HOW WE COLLECT YOUR PERSONAL INFORMATION.

We need to collect certain Personal Information about you to provide us with, and our dealer members with, products and services. This may include your contact information, information about whether you are eligible for the products and services and records that reflect our overall relationship with you. We may also need other information depending on the product or service we, and or our network is providing.

Information We Collect from You

The information we may collect includes: your name; your address; your telephone number; your email address; your driver’s license, your Social Insurance Number (“SIN”) and your credit information.

Automated Information

We may through automated means collect and or aggregate information regarding your use of the Sites such as:

  • Your ISP or mobile carrier, and the type of handheld or mobile device that you used; and
  • Your behavior while using our site, including the time you spend on portions of the site and how you interact with various aspects of the Sites.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to help us deliver and manage our products and services, and to administer our business. We may also use your Personal Information:

 

  • When you express an interest in buying, or trading an RV;
  • Apply for credit with one of our RV Care Dealers or one of our finance partners;
  • To provide values and or offers for RVs / RV Parts & Accessories that you would like to purchase;
  • To perform data analysis, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
  • To deliver content [ including advertising ] correlating to your interests and browsing and usage history, both within the Sites and on other websites and applications;
  • To comply with applicable legal requirements and our policies; and
  • To contact you via telephone, text, or chat. We will obtain your consent to contact you when and how required by law.

4. OUR USE OF WEB BASED TOOLS

We use certain technologies and tracking tools on our websites and apps to personalize your experience. For example, we use cookies, which are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. We also use pixels, beacons, and other technologies [ ‘‘Web Based Tools” ]

Essential Web Based Tools– We use Essential Web Based tools to make certain features available to you on our websites, to help ensure the security of your online browsing experience, to detect, prevent and investigate fraud and to collect information on how you use our websites.

Non-Essential Web Based Tools – We also use non-essential web-based tools to enhance your experience with personalized content. For example, remembering your language and similar settings and presenting offers that may be of interest to you.

5. ONLINE ADVERTISING

We subscribe to Digital Advertising Alliance of Canada’s Self-Regulatory Principles for Online Behavioral Advertising. These principles promote consumer awareness and choice about how organizations use consumer information for Online Behavioral Advertising. You can learn more about the program by visiting the DAAC’s website here https://youradchoices.ca/.

Advertising Tracking – RV Care / RVC Navigator may use Web Based Tools to deliver more relevant advertising based on which ads you interact with on our websites. We only provide Personal Information to an RV Care Dealer, that was identified in your information request, on our sites.

6. LOCATION INFORMATION

When you download or use the Sites, we may, with your permission, collect physical location information that allows us to locate a specific device [ “Location Information” ].

You can decline to provide your Location Information or opt out by changing the location services settings on your mobile device. However, certain features may not function properly or at all as a result if you opt out

7. OUR WEB APP

If you use an RV Care / RVC Navigator mobile or web app, we may use your information to:

  • operate the mobile / web app;
  • help us understand how our users use our apps;
  • authenticate you;
  • keep the mobile / web app secure and prevent fraud; and
  • improve our apps.

 

We may advertise to you. To do this, we may use your device identifier such as Apple’s Identifier for Advertiser (IDFA), or Google Advertising ID (AAID).

If you click on one of our ads, we may use Web Based tools such as your device.

App Permissions

When you download the RV Care / RVC Navigator app / web app, the app’s may ask you to consent to some permissions the first time you download the app / web app or when you access specific features in the  identifier. Some of these permissions relate to how we are going to use your information.

8. PROTECTING YOUR PERSONAL INFORMATION

Security Measures

 

We have internal policies and security standards to help protect our systems and your Personal information against unauthorized access and use. We retain your Personal Information only as long as we need it, and we only use it for the purposes that we explain to you. Our National Network of RV Care Dealers are contractually bound to keep your Personal Information confidential and must not use it for any unauthorized purpose. Our employees must also keep your Personal Information secure.

9. DISCLOSING YOUR PERSONAL INFORMATION

Credit Applications

If you apply for credit on our Sites with our RV Care Dealers and lenders, you will need to provide your Personal Information, including your address, credit information, employment, and other financial information. We may share your application information with the dealership(s) you selected and our lenders/ financial partners so that they can process your application.

Corporate and Asset Transactions

If we sell all or substantially sell all of our business or sell or transfer all or a material part of our assets or are otherwise involved in a merger or transfer of all or a substantial part of our business, we may transfer all your Personal Information that we have collected and stored, to the party or parties involved in the transaction. We will require such providers to maintain your Personal Information confidentiality, to use it only for the purposes of the transaction and to safely destroy it once the transaction fails or when its purpose is fulfilled.

We may also disclose your Personal Information to:

RV Care Dealers and in some instances Manufacturers.

Personal Information and Data Technologies may be shared with lenders, dealers, and in some instances manufacturers, and their, who will use that Information in accordance with their own privacy policies.

Employees

Your Personal Information is accessible to our officers and employees who must access it to make the use provided for in this Policy and with which they must abide.

Other

  • Protect or defend our interests and the legal rights or property of RV Care / RVC Navigator;
  • Protect the rights, interests, safety, and security of users of the Sites or members of the public;
  • Protect against fraud or for risk management purposes; or
  • Comply with prudent legal practice as we may determine, and applicable law or legal process.

10. RETAINING AND DESTROYING YOUR PERSONAL INFORMATION